Where is the Website?

Many people ask us where we are? Well, physically we are in Vancouver, British Columbia, Canada. All of our Customer Care, Marketing and Fulfillment is done from here.

Virtually, we are on servers at the best and most secure professional hosting company in the country. Our servers are cared for, maintained and protected 24/7/365... so while World may sleep, our website never does.

Pricing

We try our best! However to err is human!

Not responsible for typographical errors.

Prices subject to change without notice

How do I check the status of my order?

What is happening with my order?

To check the status of an order, login to your account and from the “Log in” page, select the "Check Your Order Status" link. Either press "Submit" to retrieve all orders, or use the bottom section of the page to select orders by time frame.

For specific time frame requests, select the display type from the drop-down list. All the orders you have placed with us are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

Once your order has shipped, you can track it by logging on to your account.

Remember, we can only track your order after it has been shipped. If you would like to find out the status of an order before it has shipped, please call us toll free at 1-800-605-2890.

How do I cancel an order?

I've changed my mind. What do I do?

lease review your sales order confirmation carefully. If you notice an error, your order can be cancelled or revised within the first 30 minutes of placing the order. After the 30-minute period is over, we will begin processing your order and it can no longer be cancelled on line.

Our goal is to fulfill your order as quickly as possible, and we process orders continuously throughout the day. Please call Customer Service at 1-800-605-2890 between 9am and 8pm PST and we will always try to facilitate your requests. After hours, please contact customer service via e-mail at customerservice@mybonbonworld.com.

How do I correct an error on my order?

Oops! I made a mistake. What do I do?

If you've made an error on your order (an address typo, put the wrong size in your shopping cart, etc) just give us a call toll free at 1-800-605-2890 between 9am and 8pm PST, Monday through Friday and we will correct the error for you.

Be sure to call us as soon as possible because as we begin processing orders as soon as they come in. If your order has already shipped we may not be able to make the correction.

We have a team of super-friendly people in our Customer Care Department who will always do their absolute best to fix things up for you.

My order never arrived, what do I do?

If every item in your order is in stock, we ship within 24 hours. Although most orders arrive in 5-7 days, please allow up to 15 days for orders to arrive. If it’s been longer than 15 days, please contact customer service at customerservice@mybonbonworld.com or call us at 1-800-605-2890. International orders may take up to 21 days to arrive, depending on customs and local post office shipping delays. Please see our International Shipping / Customs Fees section for more information.

Unless otherwise noted, please allow 10 to 21 business days for backordered items.

Once your order has shipped, you will be able to track it and see if delivery attempts were made on the scheduled delivery day. Please make sure to check the order tracking page when your order ships to see if the package made it to your address. If you see that the package has been returned to us for any reason, or if it has gone back to the Post Office or other Carrier’s distribution center, either call the Carrier, or call us at the toll free number above.

If you have any worries about your package, please call us toll free at 1-800-605-2890 and speak with one of our Customer Care specialists.

Can I have multiple billing addresses?

No. You cannot have more than one billing address in our system. But you can change your billing address by editing it.

For your Credit Card to be accepted by our system, your billing address should be the same as the billing address for the credit card that you are using for your purchase.

How will my charges appear on my card?

Your credit card will be billed under, "Bon Bon Design International Corp".

When will my credit card be charged?

We do not charge your credit card until we ship your merchandise and depending on your credit card company, it could take up to 5 days for the charge to appear on your account. If your order was split in to multiple shipments, we only charge you for the items we are shipping in that order, plus any applicable sales taxes. Shipping and handling is charged in full with the first shipment.

What are my payment options?

MY BON BON WORLD currently accepts the following methods of payment: Visa, MasterCard, American Express, PayPal, Google Check Out (online only) and gift cards.

If your order was split in to multiple shipments, we only charge you for the items we are shipping in that order, plus any applicable sales taxes.

How do I use a promotion code?

Many great promotional offers are available at mybonbonworld.com. When using a promotional code, be sure to read the entire list of restrictions associated with that promotion. The promotion rules and restrictions are listed on the promotional email you received. If your order does not reflect the benefits associated with the promotion and you've read the promotional restrictions, please contact customer service at 1-800-605-2890.

To qualify for a specific promotion, your order must be placed during the specified promotion period. We cannot apply discounts or promotions to previous orders. Freight promotions only apply to customers who live in country for which promotion is advertised.

If your offer has a minimum purchase requirement, taxes, shipping and handling charges do not apply toward the minimum purchase amount.

Promotional offers are not valid for purchase of Gift Certificates.

If you return items purchased using a promotional code, we will pro-rate your refund to reflect the promotional discount.

You can use one Promotional Code per order.

Can I use more than one on an order?

Only one Promotional Offer per order.

What are the benefits of registration?

Creating an account is a great way to stay on top of what’s going on at MYBONBONWORLD.COM and to make your shopping experience even better:

• We'll let you know about new products and special offers
• Manage your email subscription
• Easier online shopping - speed your way through checkout
• Keep an online list of your favorite products
• Look up past purchases and reorder with ease
• Create an address book with your "ship-to" addresses (great for gift-giving!)
• Track your orders and shipments with a few easy clicks
• Save your shopping bag between visits

Can I place orders without registering?

Ordering from MYBONBONWORLD.COM is quick and easy! Registration helps us speed you through even faster than before and is an integral part of our system.

After entering your billing information, just enter a new password - and that's it. We understand how valuable your time is and our checkout process has been designed to be as simple as possible. The average shopping time on our site is just over 15 minutes – so you can shop on MYBONBONWORLD.COM, check out with our new 2 step checkout and still have plenty of time to make it to the barn and ride!

For your security we do not save your credit card information, but we will save your address information for easy checkout on future orders.

My password? I am a new customer

If you would like to enjoy the benefits and convenience of creating an account with MYBONBONWORLD.COM, just visit the "Register" page and follow the prompts for a Create an Acount.

Registration on line is quick and easy, but if you would rather have someone guide you through, feel free to call one of our Customer Care specialists toll free at 11-800-605-2890.

I forgot my password, what do I do?

If you've forgotten your password, go to the "Log in" page, and the login section.

Click the link for Forgotten Password, then enter your email address. Your password will be sent to you via email shortly thereafter.

How do I return an item?

Satisfaction Guaranteed

We want you to be satisfied with every product that you receive from us. Everything that you purchase from us comes with our Guarantee.

Returns are Easy!

If any stock item does not meet your expectations, MYBONBNWORLD.COM will gladly accept returns of any stock item within 30 days of the date of the invoice.

Refunds for returns received more than 30 days after the invoice date will be issued as store credit.

All merchandise must be unworn and in original condition with tags attached. They must be mailed within another box or wrapped.

Up to a 20% restocking fee per item will be charged on any merchandise not returned in original condition, as well as on boxed items not boxed or wrapped.

How to return items that did not work for you

Items that are eligible to be returned should be returned as follows:

• Use the Return Address located on the bottom of the back of your invoice to ship your Return Package.
• Make sure to include a copy of your invoice with the item(s) you are returning listed on it.
• Please fill out the reasons for the return.

When we receive your package and check its contents, we will credit your credit card or send you a check for the amount of the merchandise. The original shipping and handling charges are not refundable.

For questions, please email at customerservice@mybonbonworld.com or call us toll free at 1-800-605-2890.

If you would like to change an item for a different one

Please return the original item (you will be refunded your original purchase price within 30 days of receipt of the item) and place another order online or on the phone for the item you wish to purchase. These will be treated as two separate transactions for accounting purposes. You do not have to wait for us to receive the original item before placing the new order.

We are always happy to offer sales pricing on various items. However, if you need to return an item that was purchased at a sales price- the replacement item may not be available at the same discount pricing.

If you would like us to use your credit from your return on your new order please indicate it in the Customer Comments box on your order. If you would like the difference charged to an alternate credit card, please call us at 1-800-605-2890 to provide the new credit card information.

If there is a balance on your account, we will issue a refund to the credit card or Pay Pal account you originally used.

Our Mistakes

If we made a mistake on your order, or your merchandise is damaged or defective, your return surface shipping charge will be reimbursed for that item per the shipping rate. Packages returned C.O.D. will not be accepted.

How long will it take to process?

Returns can take up to 30 days processing time once they reach our warehouse. You will receive an email once your item has been received into our system. Please remember that it may take your financial institution up to 3 days from the date we issue your credit for it to post in your account.

If you paid by check or money order we will send you a check in less than 30 days from the time we receive your return.

Your PayPal account will be credited within 30 days of receipt of your product to our warehouse.

How will my money be credited to me?

Refunds will be made using the original form of payment, i.e., check for a check, or credit card for credit card will be credited, Pay Pal Account to the same Pay Pal account.

What are your general return policies?

Our Guarantee:

If you're not satisfied with your purchase for any reason, you may return any unworn items for a refund or store credit, subject to the terms below.

• Please be sure you choose the correct size and color when purchasing these items.
• We will not accept the return of "Intimate Wear" once it has been worn. We strictly adhere to this law and will not accept any worn items.
• When you receive your merchandise please take a moment to inspect the garment for damages, size, and color. For the health and safety of our employees, returns of worn items will not be accepted.
• We understand that it is important to you that any skin care items be preserved in their original packaging. Our guarantee to you is that no container has been opened, for any reason whatsoever, prior to our shipping the product to you. To ensure this for you and each of our customers, skin care items are non-returnable.
• Promotional items are returned for store credit only.
• Returns that smell of perfumes or smoke or have been exposed to animals and pet hair will not be accepted for return.
• Returns must be made within 30 days of the date on the Invoice and be accompanied by a copy of your original Invoice and with all tags intact for full credit. The items must be unworn, unused, and unwashed, with all tags and labels intact, and in original condition. Items not returned in original condition will be subject to up to 20% restocking fee.
• We will credit your credit card, credit your PayPal Account or send you a check for the amount of the merchandise only. We cannot refund shipping charges or gift-wrap charges.
• We are always happy to offer sales pricing on various items. However, if you need to return an item that was purchased at a sales price- the replacement item may not be available at the same discount pricing.

What are the standard shipping rates?

Standard Shipping Information

Our Standard shipping method is FedEx Express and FedEx group as it is fast, reliable and reasonable – no matter where you live in the world.

Additional Charges

Due to the size and/or weight of some products, an additional shipping and handling surcharge will apply as indicated in the product information. You will see this added surcharge in your shopping cart.

Bulk orders may incur additional shipping fees, you will be notified by our Customer Service Representative via email.

Shipping Time

Standard shipments typically take 5 –10 business days to arrive, although if you live near our distribution center, it can take less than that. This time is an estimate and can vary with seasonality, weather and other factors.

Priority Shipping

If you absolutely have to have a package at a certain time - Please call our Customer Service Representatives at (604) 566-4015 to choose an priority shipping method where delivery can be guaranteed.

Delivery

Please remember that standard shipments will be left at your doorstep, if you are not home. If you do not think that your package will be safe, please call us to upgrade your shipping method, or have the package shipped to an address where someone will be able to receive it.

We cannot be responsible for lost or stolen packages, which have been marked as "delivered" when tracked via the delivery confirmation number.

If you have questions regarding standard mail or transit times, please call us toll free at 1-800-605-2890.

Do you ship internationally?

We ship anywhere on the world.

Customs and Duties are the included in your final price before check out. This does not apply for the country that don’t allowed pre paid service on custom duty. In this country the customer will need to pay custom duty on delivery.

If a box is refused at customs by the customer, the customer is responsible for either the price of the merchandise refused (destroyed by customs) or the cost of the return shipping to us, whichever is less. (Customs charges MYBONBONWORLD.COM to ship the refused package back.)

Can I have multiple shipping addresses?

Yes. You can specify as many shipping addresses as you want. However, each order can have only one shipping address.

If you need to send to multiple shipping addresses, then create an order for each.

When will I receive my order?

Standard Shipping - If every item in your order is in stock and you select Standard Shipping, your order will be shipped within 5 - 10 business days.

Special Delivery Options - Please check with us on the availability of Express Shipping options. Please email Customer Service at customerservice@mybonbonworld.com or call Toll Free (604) 566-4015.

Orders that come in over weekends and holidays are processed the next business day. We will notify you if one of your items is not available and offer alternative suggestions. Please check your e-mail.

Requests for priority shipping will be processed on the same business day when order was place, if order is place before 2 pm PST, after 2 pm all orders require priority shipping will be process next business day. For example, an order placed on Monday at 4 pm PST would be processed on Tuesday and arrive Thursday if shipped 2nd Business Day.

Priority shipping is available to street addresses only. Orders going to P.O. Boxes will be shipped via Canada Post Express.

Canada Post Express l may arrive just as quickly as priority shipping but delivery times are not guaranteed.

Orders shipped Priority or Priority International are guaranteed, except under the following circumstances:

If a delivery attempt is made on the scheduled delivery day, but nobody is present to receive the package.

Delays due to bad weather or other reasons outside the control of FedEx.

If we notify you of an out of stock item and you do not respond in a timely manner.

Incorrect shipping address information entered when you placed your order. Redelivery of a package where you have given us incorrect shipping information or a partial address will result in a $10.00 redelivery fee.

Which international shipping methods you offer?

We will always do our best to get your order to you when you need it. If you need your order by a specific date, please give our Customer Service Department a call toll free (604)-566-4405. We offer next Delivery options with FedEx:

Service Details

Delivery By*:                                                            Service:

Within hours (depending on availability)                   FedEx International Next Flight®

8 a.m. on 2nd business day                                      FedEx International First®

1 to 3 business days                                                  FedEx International Priority™

2 to 5 business daysdays                                          FedEx® International Economy

Please note that for Next Flight and International First we cant offer any reduce prices of the services. You will be charged for full price that will be provided to us by FedEx. Next Flight Service can be ordered and arranged only by phone.

Delivery times vary for overnight packages. Most overnight deliveries arrive the following day before 3:00pm, but they can arrive as late as 7:00pm. You will receive a tracking number via email on the evening that the package is shipped so you can follow the package’s progress.

How do I change my shipping address?

To edit an address, click on My Account. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

When should I insure my package?

For your own peace of mind and protection against loss, we recommend that you insure your return package back to us.

We also recommend that you send it using some kind of tracking method. We are not responsible for any package that does not make it back to us.

I won't be home when my package arrives?

You will be glad to hear that 99.9% of all packages that we send out make it safe and sound to their destinations. It is rare indeed that one fails to make it. Here are a few things that can help facilitate YOUR package's safe arrival:

• If you are not going to be home at the time you anticipate your package will arrive, please consider changing the delivery address to one where someone can sign for the receipt of the package.
• We are happy to oblige your delivery comments on your package - Leave by the Door, Leave at the Barn Entrance - and so on, however, we are not responsible if that packages goes astray before you get in your hands.

Will always try to re-send you an item that a Carrier has not delivered or that has been removed from an unsafe, unsecured delivery area. However, we will have to charge you for the new shipment and shipping, or priority shipping charges. The Carrier will usually track down the item and we will happily refund the item if and when it eventually makes it back to us in good shape.

What is a default shipping address?

A default shipping address is your billing address.

Where will my package ship from?

At the present time, most of our packages are shipped out of: Vancouver, BC, Los Angeles CA and Melbourne - Australia.

We believe that we can ensure the quality of your packages better doing the fulfillment through our Customer Services Center. We use new boxes, new plastic bags and protective materials. We also include print materials that we feel would interest you.

We ship by FedEx for the vast majority of our packages. FedEx makes pickups multiple times during the day so that we can take advantage of getting your shipment under way as soon in the day as possible.

How are shipping rates calculated?

MYBONBONWORLD.COM shipments are all handled with in our Customer Service Center.

Customer Service Center uses a sophisticated service to speed your package to you. The Shipping process is strictly regulated to make sure that our packages are weighed and handled the best way possible.

Our shipping and handling rates are, at your choice, based on the value of the purchase rather than on the weight for the bulk of our products, or you can choose our Flat Rate Service.

We do match standard industry charges, or come a little below, so that our charges stay competitive. The charges do include handling, which takes into account packaging, invoices, labels and the like.

Are there any customs & duty involved?

The custom and duty fees are included in our final price that you see on checkout site. For most countries we can prepay the duties but there is few of them on the world that do not accept prepaid service. Customer in these countries will need to pay custom and tax duty up on delivery. You will be notice on your check out page if the custom and tax duties are not included in the price.

What is Free Shipping?

To all our customer who purchase from our store we offer free shipping anywhere on the world. For free shipping we are using our standard shipping method “ International Post”. Free shipping does not apply for Priority Service shipping requested by the customer.

Can I track my order on line?

Click on the Track Order link provided in the menu. If you know your order number and the type of transaction (orders or return orders), enter it and click on the Submit button. To view multiple orders select the display type from the drop-down list and specify the desired period. All the orders you have placed with us are listed. Click on the order number whose status you want to check.

Do I need to create an account to order?

Yes. By creating an account at MYBONBONWORLD.COM you will be able to shop faster, be up to date on an orders status, and keep track of the orders you have previously made.

How do I order?

Feel free to browse the MYBONBONWORLD.COM Website. You can choose to shop by Collection, by New Arrivals, by Best Selling Items, By Colours or by Style. Lots of ways to shop so that you can find the products that you are looking for quickly and easily.

If you prefer to use the Search box on the top and the bottom of your Browser window, you can find what you are looking for too.

As you find items that interest you, simply add the items you wish to purchase in your Shopping Cart. You may edit, remove or add items to your cart at any time - so it is a great way of keeping track of everything that strikes your interest.

When you are done shopping and browsing our products, all you need to do is access your Shopping Cart and checkout with the items you currently have in your cart. When the checkout our items is complete you will then choose your shipping method. We offer different shipping methods with different rates.

The next step will be to choose a method of payment. After entering all the details of your preferred method of payment and order confirmation page will follow. In addition to that, an automatic confirmation e-mail will be sent to you.

How do I add items to my cart?

Search for the item you want to purchase. Once you are in the item's page you can adjust the quantity and size to order of that item. You will see an '+' button.

Click on the '+' button to add the item to your shopping cart.

How can I remove an item?

Go to your Shopping Card and click the remove item checkbox for the item you wish to remove.

How do I check out?

To checkout your items you need to be in the Shopping Card screen. After you review that all the items you want to purchase are in your shopping cart, you will have to click in the 'Proceed to Checkout' button to checkout your items.

Is the ordering process secure?

MYBONBONWORLD.COM automatically encrypts your confidential information in transit from your computer to our data processing server using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What about taxes?

For Canadian, U.S.A. and Australian Customers there will be federal tax and or provincial tax assessed for residents of Canada, U.S.A. and Australia.

TAX, GST/PST, GST/HST deepens on the country and province that product is shipped.

What guarantees do you have?

MYBONBONWORLD.COM wants you to be happy with every item that you purchase from us. We are glad to refund the purchase price of your item in full, provided that the item meets our Return criteria.

What payment methods do you accept?

We currently accept the following methods of payment: Visa, MasterCard, American Express, , PayPal and Wire Transfer.

Customer Care

“Live Liberally”

Experienced sales people staff our Customer Care Department.

When we launch on a new collection or product, our staff is trained on the products. Additionally, they have access to product information on the web, and in print to help them to answer any question you might have.

If one of our staff can't answer your question, they may hand your call over to the staff member who will be able to help you. Because we're personal, we can make sure that the right person is addressing your issues.

Rest assured with MYBONBONWORLD.COM, you will NEVER be forwarded to a sub-contracted "call center." Our Customer Care Department is in-house and we like it that way. We think you will too!

Customer Feedback

We Want to Hear from You!

We love hearing from our customers, and endeavor to make your shopping experience as pleasant as possible. Please feel free to provide feedback using the "Customer Feedback" section at the bottom of the page.

Also, we welcome you to email us at customerservice@mybonbonworld.com with any comments or suggestions.

How do I contact you?

You can contact us as follows:

Toll Free Phone: 1-800-605-2890

Local Phone: 1-800-605-2890

Fax: (604) 800-0244

Email: customerservice@mybonbonworld.com

Mailing Address:

MY BON BON WORLD

302-528 BEATTY STREET

VANCOUVER, BC, V6B 2L3

CANADA